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Services that we provide at Ignotius
Our operators are hand-picked for voice and attitude. The voice must be pleasant and sound alert, interested and ready to help the caller. Our operators are warned to never allow their "personal feelings" to show through when they're answering the phone. They represent your business and your customers. As such, they must project a professional manner at all times. We teach our operators to answer the phones with a "happy smile" in their voices. We train them to take their time with the callers, and get the message right by reading the message back to the caller, and also be sure they ask the caller for the correct spelling of his or her name. Unless specifically instructed otherwise by a client, we insist that our operators never allow an incoming call to ring more than twice before answering it. Hardly anything frustrates anyone calling a business number more than a telephone that seemingly rings forever before someone answers it.
Our professional answering service operators can pass along the proper messages to the different callers, take messages, get clarifications and even set up meetings with special clients. In many instances, businessmen come to think of the operators at their telephone answering service as vital to their success, and often reward them with special favors or bonuses when a particularly lucrative deal is closed because of courteous and efficient service by the people at the answering service.
 
Every salesmen would greatly benefit from our services, people who work on a 24 hour "on-call" basis, repair service business owners such as plumbers, electricians, locksmiths, and auto mechanics... There are other kinds of services that will be interested too, such as ambulance companies, towing services, volunteer fire departments, survey organizations, and customer complaint departments of virtually every business. By all means don't forget the doctors, dentists and other professionals! These intermittent users "put out the word" that if they can't be reached at their regular number after 4 or 5 rings, the caller should dial the number of the answering service. The answering service, which is where we take over, takes the caller's message and either relays it to the client or holds it until the client checks in. We can also provide an online portal that is updated live or we can fax messages immediately to the client. Very simple, very reliable and very affordable! Contact us today to see what we can do for you.
You get to choose which area code you want your number in at no extra charge. We can provide one for any area code in the USA. We will soon be offering international area codes. You can also have multiple area codes to allow local access to your different markets (additional cost). Toll free 800 numbers are also available for an additional $9.95/month and for only $0.05/minute. This is lower than getting your own toll free number from your telephone company. We can also provide you fax numbers that will automatically forward faxes to your email address attached as PDFs, fax broadcasts to your customer base and voicemail lines that do not pick up, but would give a method for customers to leave lower priority messages that you can check when you have time.
Spotlight On Communications
Join us for a quick tour of the history and future of the tele-services industry. This informational piece was produced to inform and educate the general public about the industry and was seen on public television stations across the U.S.
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LATEST NEWS
June 27th, 2008 The telecom industry is facing a major shakeup due to VoIP technology. We saw the great advantages of VoIP since inception and have always been prepared to provide excellent services. Using VoIP, we are able to provide a wider variety of services at the lowest possible price.